Comprehensive Privacy Notice

Helice Transformación Digital, S.A.S.

In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations, Helice Transformación Digital, S.A.S. (hereinafter "the Company"), with address at Comercio 86, Col. Escandón, Miguel Hidalgo, CDMX, 11800, and RFC HTD220303192, is responsible for the processing, use, and protection of your personal data.

1. What personal data do we collect?

To carry out the purposes described in this privacy notice, through our contact forms, social media, email, or by phone, we will collect the following personal data:

• Full name
• Phone number
• Email address
• Company or institution you belong to
• Service of interest

Sensitive personal data: We inform you that to fulfill the purposes described in this notice, no sensitive personal data will be collected or processed (such as racial or ethnic origin, health status, religious beliefs, etc.).

2. For what purposes do we use your data?

The personal data we collect from you will be used for the following purposes, which are necessary for the service you request (Primary Purposes):

• Follow up on requests for information about our services.
• Establish communication by phone, email, or other digital means.
• Address inquiries, quotes, or commercial requirements.
• Generate personalized commercial proposals and provide contracted services.
• Provide customer care and follow-up.

Additionally, we will use your personal information for the following purposes that are not strictly necessary for the requested service, but allow us to provide you with better care (Secondary Purposes):

• Internal statistical purposes (without identifying the user).
• Sending promotional information, advertising, and marketing about our services.

If you do not wish your personal data to be used for these secondary purposes, you may notify us by sending an email to contacto@helice.agency. Refusal to use your personal data for these purposes will not be a reason to deny you the services and products you request or contract with us.

3. Do we share your information with third parties? (Transfers)

We inform you that we do not share or transfer your personal data with third parties, except in cases required by a competent authority or in compliance with a legal obligation, pursuant to Article 37 of the LFPDPPP.

4. ARCO Rights (Access, Rectification, Cancellation, and Opposition) and Revocation of Consent

You have the right to know what personal data we hold about you, for what purposes we use it, and the conditions of its use (Access). You also have the right to request correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to have it removed from our records or databases when you consider it is not being used appropriately (Cancellation); and to oppose the use of your personal data for specific purposes (Opposition).

Likewise, you may revoke the consent you have granted us for the processing of your data.

To exercise any of the ARCO rights or to revoke your consent, you must submit the respective request by sending an email to our Privacy Department: contacto@helice.agency

Your request must include:

• Full name of the data subject.
• Copy of the document proving your identity (national ID, passport, etc.) or, where applicable, legal representation of the data subject.
• Clear and precise description of the personal data for which you seek to exercise any of the aforementioned rights.
• Any other element or document that facilitates the location of the personal data.

We will communicate the response to your request within a maximum period of 20 business days from the date the request is received, through the same email address from which the request was made.

5. Limitation of use or disclosure of your information

In order for you to limit the use and disclosure of your personal information, we offer the following means:

Registration in our exclusion list, so that your personal data is not processed for marketing, advertising, or commercial prospecting purposes on our part. To request this registration, send an email to contacto@helice.agency.

6. Use of cookies and tracking technologies

We inform you that our website uses cookies and other technologies, through which it is possible to monitor your behavior as an internet user and provide you with a better service and experience while browsing our site. You may disable these technologies directly from your web browser settings.

7. Changes to the Privacy Notice

This privacy notice may undergo modifications, changes, or updates arising from new legal requirements, our own needs regarding the services we offer, our privacy practices, or other causes.

We are committed to keeping you informed of any changes to this privacy notice through our website. The updated version will always be available for consultation at: https://helice.agency/en/privacy-notice

8. Competent Authority (INAI)

If you consider that your right to the protection of your personal data has been violated by any act or omission on our part, or you suspect a violation of the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, you may file a complaint with the National Institute for Transparency, Access to Information and Personal Data Protection (INAI). For more information, visit www.inai.org.mx.